Frequently Asked Questions

Product

How soon will I notice anything?

You may notice clearer, more comfortable eyes and less glare within 2 to 3 weeks. The deeper benefits take longer, because macular pigment builds over 6 to 12 weeks. That is why our guarantee runs 90 days rather than 30.*

When should I take it?

One capsule a day, with a meal that contains some fat. Carotenoids are fat-soluble, so breakfast with eggs or lunch with olive oil does more for absorption than capsules on an empty stomach.

Can I take it with my medication?

Novelys is a food supplement, not a medicine. Even so, if you take prescription medication — blood thinners in particular, because of the ginkgo and omega-3 — or you are being treated for an eye condition, ask your doctor or pharmacist first.

What makes it different from a drugstore eye vitamin?

All three macular carotenoids at 24 mg total, where most formulas carry two and underdose them. Plus the extras that match how eyes are actually used today: astaxanthin for screens, saffron and bilberry for low light, omega-3 for dryness.*

How many capsules are in a bottle?

Thirty — a one-month supply at one a day.

Is it clean?

Non-GMO, gluten-free, no artificial colors, no added sugar, no unnecessary fillers. Third-party tested every batch. Made in the United States in an FDA-registered, GMP-certified facility.

Orders and shipping

How much is shipping?

A flat $4.00 in the United States, free on every order over $75 (both bundles) and on every subscription order.

How long does delivery take?

Orders placed before 2pm ET are picked the same business day. Delivery then takes 6 to 14 business days, with tracking by email.

Can I change or cancel my order?

Write to us within 2 hours of ordering and we will stop the parcel if it has not left the warehouse.

Subscriptions

How do I skip, pause or cancel my subscription?

Sign in to your account and open Subscriptions. You can skip, reschedule, pause or cancel at any time, with no fee and no minimum commitment. Details are in our Subscription policy.

Returns

What if it does nothing for me?

You have 90 days from delivery. Email us, send back whatever is left — empty bottles included — and we refund the full product price.

How do I start a return?

Email contact@novelys.co with your order number. We reply within 24–48 hours on business days with a return address.

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.